Delivery & Shipping Information
We will ship your order on the same or next working day on receiving payment . To process your order efficently and correctly, please provide us your full delivery address including post code & county name. Also please remember to leave your contact number and email address incase we need to get in touch with you.
- Your order will be dispatched on the same working day, provided that the order is placed before 2.00pm (Saturday, Sunday and Bank Holidays are not classed as working days).
- All items are sent out with the chosen postal service on the next working day on receiving payment. Delivery is not possible on a Saturday, Sunday or Bank Holiday unless you are informed otherwise by customer services. All prices include package and postage charges.
- If you have any urgent need please call us on: 0115 8913763.
- After your order has been shipped: The delivery address may not be changed.
- Some items are not available for special/next day delivery.
All U.K Deliveries are free for retail customers. Orders made after 2PM (GMT) will go the next day Mon-Fri. We cannot guarantee delivery on Saturdays for Channel Islands, Jersey and BFPO addresses. We do not deliver on Public Holiday/Bank Holiday.
Next Day Delivery
You need to order before 2pm (Mon-Fri) for guaranteed next working day (Mon-Fri) delivery. We cannot guarantee delivery on Saturdays.
Notice that some products will not be available for next day delivery depending on our stock availability. You may not be able to receive these items on the next working day if not the maximum time will be 3-6 days after receiving payment. However you will receive the items on the next working day upon despatch.
Delayed or Lost?
Always make sure you provide the correct delivery address. Orders with Royalmail Special Delivery (Next Day) always arrive on time. In experience however there are very rare situation that it delays. We are not responsible for orders that have been delayed by the carrier over which we have no control. Please place your order earlier to avoid delay and make sure your available to sign for the parcel.
If after 10 working days of despatch you still have not received the item please contact us and we will check with the carrier to find out more information.
Different Delivery and Billing address?
It’s highly recommended that your delivery address matches your billing address. Delivery will be subjected to fraud risk assessment and the order could be sent to your billing address if the risk of fraud is anticipated high.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
UK Delivery is free for all orders. Due to the latest regulations each order may only contain a parcel that does not exceed a certain regulated size which the Free Delviery Service can carry. Therefore bigger orders of multiple packs might exceed the maximum size of the free delivery service.