Payment


What cards do you accept?


We accept the following major credit cards via online payment:

 

Roche Payment Methods

 


Why is my credit card rejected?


The payment system is separated from our online shopping cart. During checkout stage you are redirected to the Sagepay secure online payment gateway where your card details are checked. Your credit card could be rejected due to the following:

  • Card holder name is incorrect
  • Billing address is incorrect
  • Numbers/expiration dates are incorrect
  • Issue number is incorrect
  • Not enough balance
  • Your issued bank blocks the card from internet usage for security reasons
  • Unusual or unusually large transaction
  • The issuing banks server was down/unavailable for some reason
  • If a credit card has been used several times in one day

Credit Card Security


Currently we are using Sagepay, as our payment processor. When the order is placed at our website, the customer completes their online payment transactions securely. Online payments are secured using an industry standard technology called SSL. This makes sure that your card details can’t be intercepted en route between your PC and our servers. As soon as we receive your card details, we encrypt them and pass them to the bank. We never actually store your card details anywhere. You will have an email confirmation when you finish your payment process. Also you will get email notification whenever your order status has changed.


It’s safe to order online


We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our web site cannot be read in the event someone else intercepts it.


When Will I be Charged?


When you reach the final billing page and have successfully submitted your order, we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

If the payment is not authorised by your bank or card issuer, you will be contacted by us advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).


Billing address & Delivery address


When placing orders we recommend:

  • Please ensure your billing address is exactly as it appears on the statement of the card you will be using
  • Your delivery address is where you will be between 9am-5pm on weekdays
  • If the card you are using is not yours, we may ask for authorisation from the cardholder before your order is processed
  • It is highly recommended that your delivery address is the same as your billing address, which appears on the statement of the card that you are using
  • For security reasons your first and second order may be shipped to the billing address of the payment card if the delivery address is determined to be possible fraudulent or unsafe

Why is my order Cancelled?


Roche Hair Extensions reserves the right to cancel/void any transaction. Any customer suspected of committing a fradulent transaction will be contacted and advised for the cancellation.